At FLORENĆE, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.florencewear.com] or make a purchase from us.
By using our website or purchasing our products, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to provide a better shopping experience.
1.1 Personal Information
When you place an order, create an account, or contact us, we may collect:
•Full name
•Email address
•Phone number
•Billing and shipping address
•Payment details (processed securely through third-party gateways)
•Order history and preferences
1.2 Non-Personal Information
We may also collect:
•Browser type, IP address, and device information
•Pages visited, time spent on site, and referral sources
•Cookie and tracking data (see section 5 below)
2. How We Use Your Information
We use the information collected for the following purposes:
•To process and deliver your orders
•To communicate with you about your order status or inquiries
•To send promotional offers, discounts, and updates (if you opt in)
•To improve our website design, performance, and customer experience
•To detect and prevent fraudulent transactions or security breaches
•To comply with legal obligations
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
However, we may share your data with:
•Service providers who help operate our business (e.g., payment processors, delivery partners, marketing tools).
•Legal authorities, if required by law, to comply with investigations or prevent fraud.
All third-party partners are required to handle your information securely and only for authorized purposes.
4. Payment Security
We use trusted and secure payment gateways to process all online transactions.
Your card details are encrypted during transmission and are never stored on our servers.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
•Remember your preferences and shopping cart items
•Analyze traffic and site performance
•Provide personalized recommendations
You can disable cookies in your browser settings; however, this may affect the functionality of some parts of the website.
6. Data Retention
We retain your personal data only as long as necessary to:
•Fulfill your orders
•Provide customer support
•Comply with legal or accounting obligations
When your data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
You have the right to:
•Access the personal information we hold about you
•Request correction of inaccurate information
•Request deletion of your data (where legally possible)
•Withdraw consent to receive marketing communications
To exercise these rights, contact us at florenceforever24@gmail.com.
8. Email Marketing
If you subscribe to our newsletter or promotional emails, we may send updates about new collections, offers, or sales.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email.
9. Data Protection
We implement strict security measures to protect your data, including SSL encryption, secure storage systems, and access controls.
However, please note that no online transmission is 100% secure. You use our website at your own risk.
10. Third-Party Links
Our website may contain links to external websites. FLORENĆE is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with the revised “Last updated” date.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
📧 florenceforever24@gmail.com
📍 Colombo, Sri Lanka